Join Us as the Welcoming Face of Our London Office.
This person will be based in our London office.
We’re looking for a confident, friendly, and highly organised Front of House Receptionist to be the first point of contact for clients, visitors, and colleagues. This is an exciting opportunity to play a key role in delivering an exceptional Front of House (FOH) experience and positively shaping the first impression of our business.
In this busy and dynamic environment, you’ll ensure the smooth running of our reception area, provide outstanding customer service, and support a variety of administrative and facilities-related tasks.
It’s a role for someone who enjoys variety, takes pride in delivering exceptional service, and thrives in a fast‑paced, people‑focused environment. Every day brings something different, and you’ll play an important part in helping our office function at its best.
Key Responsibilities:
- Provide a warm, professional welcome to all visitors and contractors.
- Manage incoming calls, emails, and reception queries efficiently.
- Oversee meeting room bookings and support event space requirements.
- Maintain the presentation and organisation of FOH, client areas, and storage spaces.
- Coordinate with Facilities and Engineering teams to report and resolve issues.
- Support office operations including post, parcels, taxis, travel requests and office supplies.
- Assist with onboarding tasks such as access cards and Right to Work checks.
- Play an active role in office events and wider business services support.
- Suggest improvements to enhance the FOH experience.
- Carry out general administrative and ad-hoc duties to support the smooth running of the office.
What We Are Looking For:
You’ll thrive in this role if you are a naturally warm, professional, and proactive Front of House presence who takes real pride in presentation and attention to detail. You’re confident managing a busy reception, handling unexpected challenges with calm efficiency, and communicating clearly with visitors and colleagues alike.
- You’ll be highly organised, able to multitask and prioritise effectively, and bring strong problem‑solving abilities to your day‑to‑day work. As a supportive team player, you enjoy collaborating across the business and stepping in to help where needed.
- Previous Front of House or receptionist experience, ideally in a corporate environment
- Strong IT skills, including confidence with Word, PowerPoint, spreadsheets, and databases
- Excellent communication and customer service skills
- Experience managing difficult situations with professionalism and empathy
- A proactive approach, strong initiative, and a solution‑focused mindset
Why Join Buro Happold?
At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.
What we offer you
Bring your knowledge and expertise to one of the world's most respected consultancies.
- Hybrid working arrangements
- Attractive salary
- Discretionary bonus
- Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements
- Generous company pension scheme, life assurance and income protection
- Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts
- Enhanced parenthood leave policies
- A strong commitment to continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
- Entitlement to two memberships to professional bodies or subscriptions
- A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities
- An opportunity to support your local community and those in society that are most in need, wherever they are located in the world through our Share Our Skills (SOS) programme
- A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring
- An international culture that wherever your career takes you at Buro Happold, you won't be far from exceptional.
Apply now and be where exceptional is everywhere.
A place for everyone
Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application. #LI-EM1