Are you a friendly and organized individual with a passion for delivering exceptional customer service? Join our dynamic team as a Receptionist, where you'll be the welcoming face of our busy Leeds office.
This is a part-time role offering 3 days per week (22.5 hours). The required working days are Wednesday, Thursday, and Friday.
Here at Buro Happold, expect the exceptional.
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.
Your next role
You will be the first point of contact for clients and visitors in a busy, customer-focused office environment. This role is essential in creating a positive first impression and providing exceptional service.
You'll be responsible for managing front desk operations, handling incoming calls, greeting clients, and addressing inquiries with professionalism and courtesy. Additionally, the role involves administrative tasks such as scheduling appointments, maintaining office supplies, and supporting various office functions to ensure smooth daily operations.
Key duties
- Answering calls in a timely and professional manner, including taking messages and dealing with ad hoc queries/issues.
- Welcoming guests and contractors to site; ensuring they adhere to the signing in procedures.
- Ensuring Reception shared mailbox emails are being dealt with in a timely manner.
- Pre-register staff visiting London office.
- Identifying areas for improvement within the FOH service, and putting forward to FOH Lead.
- Record office metrics as required.
- Ensuring FOH, client areas and cupboards are clear and tidy, carry out regular walk rounds.
- Processing train ticket requests, ensuring accuracy and highlighting any issues.
- Booking local taxis as required.
- Managing incoming and outgoing post, parcels and couriers.
- Assisting with catering when required.
- Assisting with Right To Work checks for new starters.
- Managing the access card database and providing new starters with access cards.
- Assist with planning and coordinating office events.
- Any other duties as and when required.
Your skills & experience
- Previous Front of House experience, including managing a busy switchboard.
- Excellent computer and IT skills including Word, PowerPoint and experience using spreadsheets and databases.
- Excellent communication skills; including dealing with difficult customers.
- Confident, proactive character, with the ability to take the lead in challenging situations.
- Highly organised and able to problem solve.
What we offer you
Bring your knowledge and expertise to one of the world’s most respected consultancies.
- Attractive salary and benefits package including life assurance and income protection.
- Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
- Generous company pension scheme.
- Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
- Enhanced parenthood leave policies.
- 3pm finish on the last Friday of the month.
- A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
- Entitlement to two memberships to professional bodies or subscriptions
- A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
A place for everyone
Buro Happold values an individual's flexible approaches to working patterns as an important part of how you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment. We are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.
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