IT Support Officer

We are looking to recruit an experienced IT Support Officer in our Mumbai office who will be a one of the key members of our IT Team in India.

The successful candidate will report to the Regional IT Manager and will be part of the AIME BH IT team. Supporting our users across the local region, this is an important customer-facing support role. We are looking for a dynamic self-starter who is resourceful and works well under pressure with 3 to 4 years of core IT experience in end user support, local IT infrastructure support, vendor management, remote support, and IT asset lifecycle management.

Main purpose of the job:

The successful applicant will be in charge of maintaining and supporting equipment and infrastructure of the official IT system and manage business applications, with the helpdesk support who is the first point of contact of all IT issues. This is a busy and interesting role in the BH, which we are looking to fill with an individual who a team-player is willing to adapt to the requirements of the position, which may vary during your time at the practice. 

Main duties and responsibilities:

IT Administration, User Support, Change and Security:

• Act as a local break/fix point contact for users on IT and be responsible for advice on use of systems form Bengaluru location.
• Ensure all IT support requests are logged with the global IT helpdesk team and allocated appropriately to the right team.
• Stakeholders’ management: Attend VIP users proactively to resolve their queries related to IT.
• Proactively maintain, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel (Regional IT Manager) where necessary.
• Act as single point of contact for changes for Bengaluru location to change management team.
• Liaise with the Helpdesk to resolve IT issues and act as 1^st point of contact for onsite technical visits.
• Administer user accounts e.g., requesting new account creations from the Helpdesk, and to unlock, disable, enable and reset passwords via helpdesk.
• Use administration tool to grant access to the BH shared area and apply permissions to folders.
• Add/remove/manage users to printer groups and manage scanner accounts.
• Follow and work inline with IT Security Procedures.
• Manage the server backup process. Ensure backups are successful and troubleshoot report issues to wider global IT Team.
• Management of IT consumables e.g. toner cartridges
• Manage security patch vulnerability remediation.
• Provide backup ITSO support to other AIME regions during absences of local ITSOs at respective locations. 

Hardware:

• Hardware lifecycle Management: Review, procure, install and maintain hardware equipment (e.g., desktops, laptops, printers, servers (depending on clearance) and Smartphones).
• Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares and order replacement spares to replenish those used to resolve a fault.
• Rebuild desktops and laptops when required as instructed by the Help Desk/software management team.
• Install and maintain hardware/peripherals and support cabling, switches, etc.
• Maintain the Inventory of IT equipment. 

 Key Competences:

• Proven work experience of 3 to 4 Years as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• OS: Current desktop and server operating systems.
• Basic knowledge of Active Directory, IP configuration, DNS, DHCP
• General troubleshooting knowledge related to hardware and software.
• Basic understanding and troubleshooting of SCCM/MECM software deployment on laptop/desktop.
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude 

Desirable qualifications, skills, and experience:

• Fluency in English, Hindi and Marathi is desirable. 

Required competencies:

• Collaborating and Partnering, Delivering Value for Money, managing a Quality Service, Delivering at Pace 

Educational Qualification:

• Any graduate degree 

Apply now and be where exceptional is everywhere. 

#LI-SB1 #Onsite

A place for everyone

Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.   

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive. 

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.