Your next role
Reporting to the Global IT Service Manager at our UK headquarters, the IT Operations Analyst – Business Template will provide comprehensive global software support to the business. This role is inherently varied, with typical responsibilities including:
- Manage and maintain a pipeline of template changes and requirements
- Work with the key stakeholders to prioritize and build a short/medium/long-term view of requirements/changes to business templates
- Communicate and update the stakeholders by holding regular pipeline review sessions
- Maintain and update the business templates
- Work with the third-party developer to resolve any template issues which are outside of the capabilities of the available internal resource.
- You will be responsible for supporting/updating/maintaining the key Microsoft Word, Excel & PowerPoint business templates used by our global end-users which are used extensively for bidding & Projects You will be a part of 2nd line support team following ITIL practices.
- The team will be focused on the delivery of 'business as usual' IT activities. The successful candidate will have a core focus on managing and working with the stakeholders & development partner to maintain, prioritize, and manage changes & enhancements to our business templates whilst ensuring governance and version control are maintained.
- Supporting our users across the local region is an important customer-facing support role. We are looking for a dynamic self-starter who is resourceful and works well under pressure with 3 to 4 years of core IT Operations experience in end-user support and global IT Operational support.
Your skills and experience
- Good knowledge/Experience of supporting Microsoft Office products Word, Excel, and PowerPoint especially from a template management perspective.
- Preferably experience in VB/VBA development within Microsoft Office
- Good communication/stakeholder Management skills
- Organised and proactive approach to managing system changes
- A Bachelor’s degree in Computer Systems or a closely related field
- Three years of increasingly responsible experience in an information technology environment. Demonstrated knowledge of systems analysis and information technology principles;
- application support, end-user support, etc.);
- Customer service-minded and solutions-oriented;
- Ability to exercise substantial judgment and work with limited supervision. Ability to handle multiple tasks and prioritize based on criticality
- Excellent written, verbal, interpersonal, and problem-solving skills.
What we offer you
Bring your knowledge and expertise to one of the world’s most respected consultancies.
- Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover
- Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge.
- A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development program that will enable and empower you
- Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold
- A commitment to your well-being through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health
- Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program
- Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture
- Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally.
- An International Culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.
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