Finance Shared Services Manager (India)
We are searching for an individual with strong communication skills and a true passion for making a positive impact, whilst delivering exceptional customer service to finance and non-finance stakeholders. The Finance Shared Services Manager (India) will be responsible for establishing, developing and leading a high-performing offshore finance operations team (to be based in Bangalore) that will in turn support a global Finance Shared Services function.
This role sits within the Global Finance Shared Services (FSS) team, which has recently been established to support Buro Happold’s Future Finance Strategy, facilitating ongoing growth, and enabling the wider 5-year business plan. The Global FSS team provides essential support to the Regional Finance teams, which are spread across five regions (UK+, Europe, India, Middle East and US), comprising a workforce of over 140 finance professionals.
Here at Buro Happold, expect the exceptional.
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.
Your next role
The role will initially focus on building the offshore capability, which will include recruiting, transitioning processes, creating a governance framework and establishing operational readiness. Following set-up of the offshore delivery team, the Finance Shared Services Manager (India) will oversee the delivery of transactional finance activities spanning the key finance processes (Purchase to Pay (P2P), Order to Cash (O2C) and Record to Report (R2R) and will be critical in driving process standardisation, service excellence, operational efficiency and continuous improvement whilst ensuring delivery of the agreed service levels and compliance with global policies and controls.
Offshore Team Establishment & Recruitment
- Lead the establishment and expansion of the offshore Finance Shared Services capability in India.
- Develop resource plans aligned to global business requirements.
- Recruit, onboard, and develop finance professionals across P2P, O2C, and R2R process towers.
- Partner with internal HR and Talent Acquisition teams to build a strong talent pipeline.
- Establish an engaging, high-performance team culture
- Support the knowledge transfer and transition activities from onshore and regional finance teams.
Finance Operations Management - oversee and manage the service delivery of those financial activities undertaken by the offshore Finance Shared Services team for all regions and across the three process towers, to include the following:
- P2P - supplier onboarding, invoice processing, payment processing, housekeeping, enquiries and employee expenses.
- O2C – processing and allocating cash payments received from customers.
- R2R – processing timesheet movements, preparing balance sheet reconciliations, fixed asset accounting, supporting month-end close activities, processing/reconciling intercompany transactions and delivering all in-scope general ledger accounting work for the Group.
Service Delivery & Performance Management
- Deliver services in accordance with agreed SLAs and KPIs.
- Monitor operational performance and productivity metrics.
- Produce regular performance dashboards and management reporting.
- Ensure service delivery meets global stakeholder expectations.
- Escalate risks and issues appropriately.
Process Transition & Continuous Improvement
- Support the migration of finance activities from global locations into the offshore team.
- Drive continuous improvement initiatives and operational efficiencies.
- Promote automation opportunities, including ERP workflows and robotics.
- Contribute to transformation and finance modernisation initiatives.
Governance, Risk & Compliance
- Maintain a robust internal control environment.
- Ensure compliance with company policies, delegated authorities, and financial controls.
- Support internal and external audit activities.
- Ensure adherence to local and global regulatory requirements.
- Promote strong data governance and confidentiality standards.
Stakeholder Management
- Build effective working relationships with Finance Shared Services, Central Finance, Regional Finance and operational stakeholders.
- Act as a key contact point between offshore and onshore teams.
- Participate in governance meetings and operational reviews.
- Promote a customer-focused service culture across the team.
Leadership & People Development
- Lead, coach, and motivate a growing finance operations team.
- Conduct performance reviews and development planning.
- Create individual learning and career progression plans.
- Drive employee engagement initiatives.
- Foster a culture of continuous learning, collaboration, and accountability.
- Ensure adequate workforce planning and resource management.
Your skills and experience
- 7-10+ years of progressive finance operations or shared services experience.
- Minimum 3-5 years of team leadership experience.
- Experience managing one or more of the core finance processes (P2P, O2C, R2R)
- Demonstrated experience working within a global Finance Shared Services or Global Business Services (GBS) environment.
- Proven experience managing SLAs, KPIs, and operational performance.
- Experience supporting process transitions and service migrations.
- Experience working across multiple countries and cultures.
Preferred Qualifications
- Essential – bachelor’s degree in finance, Accounting, Commerce, Business Administration.
- Desirable – fully qualified accountant (ACA, ACCA, CIMA, CPA).
- Experience establishing or scaling offshore finance teams.
- Experience managing finance transformation programmes.
- Exposure to automation, robotics, AI, and process digitisation initiatives.
Leadership Skills
- Strong people leadership and coaching capability.
- Experience building and developing offshore teams.
- Ability to manage teams through periods of growth and transformation.
- Strong decision-making and problem-solving skills.
- Ability to influence stakeholders across multiple regions and cultures.
Technical Skills
- Deep understanding of Shared Services operating models.
- Strong knowledge of P2P, O2C, and R2R processes.
- Experience working within global ERP platforms.
- Knowledge of internal controls and financial governance frameworks.
- Advanced Microsoft Excel and reporting skills.
- Familiarity with automation and digital finance tools.
Communication Skills
- Excellent verbal and written English communication skills.
- Strong presentation and stakeholder management capability.
- Ability to communicate effectively with senior leaders and operational teams globally.
What we offer you
Bring your knowledge and expertise to one of the world’s most respected consultancies.
- Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover
- Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge.
- A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
- Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold
- A commitment to your wellbeing through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health
- Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program
- Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture
- Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally.
- An International Culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.
A place for everyone
Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments, we could make to the application process to make it easier and more comfortable for you. Contact IndiaHR@burohappold.com so we can work with you to support you throughout your application.
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